Q1: Can I have a sample order for LED light?
Yes, we welcome sample orders to test and check quality. Mixed samples are acceptable.
Q2: What about the lead time?
Samples need 3-5 days, while mass production typically takes about 25 days for large quantities.
Q3: Is ODM or OEM accepted?
Yes, we can provide both ODM and OEM services. We can place your logo on the product or the packaging.
Q4: Do you offer a guarantee for the products?
Yes, we offer a 2 to 5-year warranty on our products depending on the specific model requirements.
Q5: How do you ship the goods and how long does it take to arrive?
We usually ship via DHL, UPS, FedEx, or TNT. It typically takes 3-5 days to arrive. Airline and sea shipping are also optional.
Q6: How is the after-sales service handled?
We have a professional team in charge of after-sales service, along with a dedicated process to handle feedback and concerns.